> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nettify.no/llms.txt
> Use this file to discover all available pages before exploring further.

# Booking calendar

> Let customers book appointments on your website — set up services, availability and get bookings straight to your inbox

## How booking works in Nettify

Customers pick a service, date and time on your website and send a **booking request**. The request lands under **Leads** in the dashboard, and you get an email notification. You then confirm the appointment with the customer.

> [!NOTE]
>
> Nettify does not block out time slots automatically. You decide which bookings to accept — useful when some days are busier than others.

The booking calendar is included in **Nettsidebygger** and **Levert**. You build it yourself with Nettify AI — no help from us needed.

> [!NOTE]
>
> **Should the customer pay when they book?** Then you need the **Webshop** plan, and we set the payment solution up for you. See [Online store and payments](https://docs.nettify.no/en/dashboard/nettbutikk.md).

***

## Set up booking

The easiest route is the ready-made action in the chat.

**1. Open the chat in your project**

Go to the ready-made actions and choose **Let customers book**.

**2. Choose customer details**

Tick what the customer should fill in: name, email, phone and message. You can add your own fields, for example "preferred staff member" or "company name".

**3. Choose services**

Nettify AI suggests services based on your website. Adjust the list, or enter your own.

**4. Set your availability**

Choose which days you accept bookings, and between which hours.

**5. Add the booking form**

Nettify AI builds the form into your website. Publish when you are happy with it.

> [!TIP]
>
> Do your opening hours vary by day? Set the most common hours here, then ask Nettify AI to adjust the details afterwards in the chat.

***

## Where do bookings go?

All booking requests are collected under **Leads**, together with contact forms and other forms on your site.

> [card] [In the dashboard](https://docs.nettify.no/en/dashboard/henvendelser.md)
>
> You see the service, the requested date and time, and the customer's contact details.

> [card] In your inbox
>
> You are notified the moment someone books. Feel free to add more recipients.

***

## Booking calendar or booking popup?

These are two different things, and they are easy to confuse.

| | Booking calendar | Booking popup |
| - | - | - |
| What it is | The booking feature in your plan | A design choice for how the form appears |
| Where it is set up | Ready-made action in the chat | You ask Nettify AI for it |
| How it looks | A section or its own page | A window that pops up on click |
| Where bookings go | Leads | Leads |

Both send bookings to the same place. The popup is simply another way of presenting the form.

> [card] [Create a booking popup](https://docs.nettify.no/en/ai/booking-modal.md)
>
> Want the booking form to open in a window instead? See the ready-made prompts.

***

## Is booking right for your business?

> [accordion] Hairdressers, salons and wellbeing
>
> Add your services — cut, colour, styling — and let the customer choose. Remember to include a phone number so you can confirm quickly.

> [accordion] Tradespeople and service businesses
>
> Use the service list for job types, such as "site visit" or "emergency call-out". Add a message field where the customer can describe the job.

> [accordion] Restaurants and cafés
>
> Set up table reservations with date, time and number of guests. Add number of guests as its own field.

> [accordion] Consultants and advisers
>
> Set up services like "intro call" or "advisory session", and limit availability to the days you take meetings.

***

## Frequently asked questions

> [accordion] Can customers pay when they book?
>
> Not on Nettsidebygger. There the booking form collects requests, and you agree payment with the customer yourself.
>
> If you want payment at booking, upgrade to **Webshop**. We then set up a payment solution tailored to you — full payment, a deposit, or different prices per service. See [Online store and payments](https://docs.nettify.no/en/dashboard/nettbutikk.md).

> [accordion] Are time slots blocked automatically?
>
> No. You confirm each booking yourself. That avoids double bookings if you also take appointments over the phone.

> [accordion] Can I change services and hours later?
>
> Yes. Ask Nettify AI to update the form in the chat, or edit it in the manual editor.

> [accordion] Does booking connect to Google Calendar?
>
> Not today. You receive bookings by email and in the dashboard, and add them to your own calendar.

> [accordion] Can I have booking on the Free plan?
>
> You can build the form, but your site has to be published for customers to use it — and you need a paid plan to read the leads. See [Plans and pricing](https://docs.nettify.no/en/planer/oversikt.md).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.