> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nettify.no/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and subscription

> Upgrade, downgrade or cancel your subscription, change payment method, find your invoices and use the free trial

Everything to do with your subscription lives under **Subscription and pricing** in the dashboard.

There you can see which plan you are on, how many credits you have left, and when your next invoice is due.

***

## Upgrade

**1. Open Subscription and pricing**

Log in at [nettify.no](https://nettify.no) and choose **Subscription and pricing** in the menu.

**2. Choose a plan**

Pick **Nettsidebygger** or **Levert**, and whether you want monthly or yearly billing.

**3. Pay**

You are taken to a secure payment page. Your plan is active immediately after payment.

> [!NOTE]
>
> If you upgrade mid-period, you only pay for the remainder. We deduct the value of what you have already paid.

***

## Downgrade or switch plan

You can switch plans at any time.

> [card] Upgrade
>
> Takes effect **immediately**, with prorated billing.

> [card] Downgrade
>
> Takes effect at the **end of the current period**. You keep your current plan until then.

If you have a scheduled change, it appears as **Plan change scheduled** in the subscription overview. You can undo it with **Cancel plan change** as long as it has not taken effect yet.

***

## Cancel your subscription

**1. Go to Subscription and pricing**

Choose **Cancel subscription** at the bottom of the subscription overview.

**2. Confirm**

You will be asked to confirm. Confirm to cancel.

You keep access until the end of the billing period. After that your account returns to the Free plan.

> [!WARNING]
>
> When the subscription ends, your published website goes offline. If you received a free .no domain through the subscription, the domain is released. Your project content stays in place, so you can publish again if you resubscribe.

***

## Free trial

New customers can get a **7-day free trial**. While it runs, the subscription overview shows **Free trial active** along with the date it expires.

* You have full access to the plan's features during the trial
* You are not charged until the trial is over
* You can end it at any time with **Cancel trial**

> [!NOTE]
>
> The trial can only be used once per account.

***

## Invoices and payment method

Choose **Manage billing** in the subscription overview. This opens the payment portal, where you can:

* Download receipts and invoices
* Change your payment card
* Update your billing address and company details

> [!NOTE]
>
> **Manage billing** is only available if you are on a paid plan.

***

## If a payment fails

If a payment does not go through, you will see a **payment failed** warning in the dashboard, and your status becomes **Past due**.

Choose **Update payment method** and enter a valid card. If you do not, you will eventually lose access to your plan and your site will go offline.

***

## Statuses you may see

| Status | What it means |
| - | - |
| Active | All good, the subscription is running |
| Trialing | A free trial is in progress |
| Pending cancellation | You have cancelled — access until the period ends |
| Canceled | The subscription has ended |
| Past due | A payment failed |

***

## Frequently asked questions

> [accordion] Is there a lock-in period?
>
> No. You can cancel at any time, and you keep access for the period you have paid for.

> [accordion] Do I get a refund if I cancel mid-period?
>
> No, but you keep access for the full period you have paid for. Credit packs are non-refundable.

> [accordion] What happens to my domain if I cancel?
>
> A .no domain that was included free with your subscription is released. If you bought the domain separately, you can restore the domain subscription under **Domains**. See [Buy a domain](https://docs.nettify.no/en/domene/kjop-domene.md).

> [accordion] Can I switch from monthly to yearly?
>
> Yes. Choose yearly billing under **Subscription and pricing**. You save roughly a third. See [Plans and pricing](https://docs.nettify.no/en/planer/oversikt.md).

> [accordion] Who can change the subscription?
>
> Only the account owner. Team members invited to a project have no access to billing.

***

## Questions about your invoice?

> [card] [support@nettify.no](mailto:support@nettify.no)
>
> Get in touch if something looks wrong on your invoice, a payment won't go through, or you need help changing your subscription.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.